LEGAL REFERENCE

Your data. Your control. Our commitment.

We handle your account information, payment details and gameplay history with the same care we put into every lobby feature. This policy shows exactly how we collect, use...

Data SecurityPayment ProtectionTransparencyYour RightsIndonesia Compliant
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mega389 Your data. Your control. Our commitment.

Privacy Policy Overview

mega389 operates under Indonesian data protection principles and regional compliance frameworks. We collect personal information—your name, email, phone number and payment details—only to set up your account, process transactions through DANA, OVO, GoPay and QRIS, and keep your account secure. We never sell your data to third parties. Your information stays with us and our trusted payment processors. Where local law permits,

we may use anonymised gameplay data to improve our platform. You can request access to, update or delete your personal information at any time by contacting our support team.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

PLAYER SUPPORT

Privacy Questions? We're Here.

Team online

Email Support

Send privacy concerns or data requests to our dedicated team. We respond within 48 hours and handle all requests in confidence.

Live Chat

Chat with our support agents during business hours. They can walk you through your privacy settings and data access options.

Account Settings

Manage your privacy preferences directly in your account dashboard. Update contact details, review login history and control data sharing.

PLATFORM TRUST SIGNALS

Why Your Privacy Matters to Us

Encrypted Transactions

Every payment through DANA, OVO, GoPay and QRIS is encrypted end-to-end. Your financial data never travels unprotected across our systems.

No Third-Party Sales

We don't monetise your data. Your account information, gameplay patterns and payment history stay within mega389 and our payment partners only.

Regular Security Audits

We conduct quarterly security reviews and penetration testing to catch vulnerabilities before they become risks to your account.

Transparent Logging

Every login, payment and account change is logged. You can review your activity history anytime from your dashboard.

GDPR-Aligned Practices

Although based in Indonesia, we follow GDPR principles for data minimisation, consent and the right to be forgotten where applicable.

Incident Response Plan

If a breach occurs, we notify affected users within 72 hours and provide guidance on account protection steps immediately.

How Our Policy Stacks Up

Data MinimisationWe ask for only what we need: name, email, phone and payment method. No unnecessary fields, no hidden data collection.
Payment Partner TransparencyDANA, OVO, GoPay and QRIS handle their own data under their terms. We share only transaction IDs and account status, never full payment details.
Cookie ClarityWe use session cookies for login and analytics cookies to improve your experience. You can disable non-essential cookies anytime.
Retention LimitsAccount data stays active while your account is open. After closure, we retain records for 7 years for legal compliance, then delete.
User Rights HonouredYou can access, correct, port or delete your data. Submit requests via email and we'll process them within 30 days.
No Automated ProfilingWe don't use AI to profile you for marketing. Gameplay data informs platform improvements only, never targeting or discrimination.
Child Safetymega389 is for adults only. We don't knowingly collect data from anyone under 18 and delete such data immediately if discovered.
QUICK SIGNAL

What This Policy Covers

01
Account Registration When you open an account, we collect your name, email, phone and date of birth. This data is encrypted and stored securely on our servers.
02
Payment Processing DANA, OVO, GoPay and QRIS transactions are processed by their respective providers. We receive confirmation only, not your full payment credentials.
03
Gameplay Analytics We track which games you open, session length and feature interactions. This helps us improve lobby speed and game availability, never for targeting.
04
Communication Preferences We send account updates, payment confirmations and policy changes via email. You can opt out of promotional messages anytime in settings.
05
Device & Location Data We log your device type, browser and approximate location for fraud prevention. This data is deleted after 90 days unless a dispute is active.
06
Third-Party Integrations Our sportsbook odds come from licensed providers. We don't share your account data with them—only transaction totals for settlement purposes.

Privacy Policy Questions

All DANA, OVO, GoPay and QRIS transactions use 256-bit SSL encryption. We never store your full card or wallet credentials—only a token that lets us process future payments securely.

Yes. Email our support team with 'Data Request' in the subject line. We'll send your account details, transaction history and gameplay logs within 30 days in a portable format.

Your account becomes inactive immediately. We retain your data for 7 years to comply with Indonesian financial regulations, then permanently delete it. You can request earlier deletion if no disputes are pending.

No. We don't sell or share your personal information. Payment processors (DANA, OVO, GoPay, QRIS) see only what's needed to complete transactions. No marketing partners, no data brokers.

We review this policy quarterly and update it when regulations change or we add new features. We'll email you 30 days before any material changes take effect.

Contact our support team immediately. We'll review your login history, reset your password and check for unauthorised transactions. If fraud is confirmed, we'll work with your payment provider to reverse charges.

No. We use gameplay data only to improve platform performance, fix bugs and balance game availability. We never profile you for targeted ads or sell insights to third parties.